Leasing and Resident Experience Manager

The role

The Leasing and Resident Experience Manager leads leasing, renewal, and resident retention strategies across a multi-property portfolio. This role oversees the Roving Leasing Agent and Resident Services Professional while providing support to communities with Community Manager vacancies.

What you will do

• Develop and execute portfolio-wide leasing strategies to maximize occupancy
• Develop and lead portfolio-wide resident retention initiatives
• Oversee the renewal process across all communities
• Provide leasing, resident renewal, and resident service support to communities with Community Manager vacancies
• Supervise, coach, and develop the Roving Leasing Agent and Resident Services Professional
• Ensure property listings are accurate and optimized across marketing platforms
• Monitor and analyze portfolio performance metrics
• Prepare and present regular portfolio performance reports to leadership
• Participate in interviewing, hiring, onboarding, and training
• Conduct performance reviews and provide coaching

Required qualifications

• Minimum of five (5) years of progressive property management, leasing, sales, customer service, or resident experience
• Valid driver's license and reliable transportation

Nice to have

• Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, Property Management, or a related field
• Minimum of two (2) years of leadership or supervisory experience
• Multi-site property management experience

Benefits

• Competitive compensation and career growth
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance
• Support for work-life balance
• Paid vacation, sick leave, and holidays

About the company

Sunrise practices resident hospitality, focusing on helping people feel right at home. They are people people who provide residents with a Positive Living Experience.