Business Analyst/Salesforce Administrator

The role

The Salesforce Administrator/Business Analyst will support the Enrollment Team by managing the Salesforce Lottery application. This role involves day-to-day configuration, support, reporting, maintenance, and improvement of the application database.

What you will do

• Gain in-depth knowledge of the Enrollment data model in Salesforce
• Manage user experience and setup of user interfaces
• Create reports and dashboards
• Implement processes to advance data quality and hygiene
• Import leads, contacts, and other data via Data Import Wizard and Data Loader
• Provide training and support to staff and create training materials
• Identify data defects and create story-based cases
• Review and test systems to ensure they support business needs
• Provide data analysis to support data requirements and reporting
• Collaborate with Customer Experience and ED&A teams to analyze data

Required qualifications

• Deep understanding of Salesforce features, functionality, and limitations
• Extensive experience with Salesforce data management
• Proficient in analyzing business processes and requirements
• Excellent verbal and written communication skills
• Knowledge of data migration, data quality, and data governance in Salesforce
• Ability to troubleshoot issues and optimize Salesforce
• Ability to meet deadlines and prioritize simultaneous requests
• 2 years of previous business analyst experience developing detailed business and functional requirements, conducting User Acceptance Testing and end user training
• Previous experience developing requirements for CRM projects or implementation
• Previously responsible for point and click administration of mission-critical systems
• Previous education experience, specifically in the areas of focus

Nice to have

• Experience with agile methodologies and project management tools
• Previous CRM administration (Salesforce/MS Dynamics) experience
• Previous experience working in a SCRUM or agile environment
• Salesforce Administrator Certification
• Salesforce Business Analyst Certification
• Salesforce Platform App Builder Certification

Benefits

• Medical, dental, and vision coverage starting first day
• Free One Medical membership
• Confidential mental health support via EAP/Talkspace
• 403(b) retirement plan with a 3% employer match
• Up to $2,400/year in employer HSA contributions
• Employer-paid life/disability insurance
• Public Service Loan Forgiveness (PSLF) eligibility
• Generous paid time off
• Paid holidays
• Paid parental leave
• $50/month cellphone stipend ($600/year)
• Pre-tax commuter benefits

Before you apply

• Success Academy Charter Schools does not offer employment-based immigration sponsorship

About the company

Success Academy is a large, fast-growing, and high-performing network of public charter schools. They work to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.