CRM Business Analyst

New York. Posted 26 days ago

The role

The CRM Business Analyst translates CRM, marketing, and business needs into Salesforce and Hubspot solutions. This role improves customer engagement, campaign execution, lead management, data quality, and reporting through stakeholder partnership.

What you will do

Translate organizational objectives into a prioritized CRM platform roadmap
Gather, analyze, document, and align business requirements with stakeholders
Optimize acquisition, campaign, segmentation, nurturing, conversion, and engagement processes
Coordinate platform solution delivery including requirements, testing, and releases
Define and improve CRM and marketing data, reporting, dashboard, KPI, segmentation, and governance requirements
Coordinate testing, training, communications, documentation, and adoption

Required qualifications

3-5 years of experience as a Salesforce/Hubspot/Equivalent Platform Business Analyst, CRM Analyst, Marketing Analyst, Systems Analyst, or in a related role
Hands-on experience with data analysis, user acceptance training, process mapping, and requirements gathering
Bachelor’s degree in Information Systems, Computer Science, Marketing, or an equivalent combination of education and experience

Benefits

Medical, dental, and vision coverage starting first day
SA covers 82% of core medical plan
Free One Medical membership
Confidential mental health support via EAP/Talkspace
403(b) retirement plan with a 3% employer match
Up to $2,400/year in employer HSA contributions
Employer-paid life/disability insurance
Public Service Loan Forgiveness (PSLF) eligibility
Generous paid time off
Paid holidays
Paid parental leave
$50/month cellphone stipend ($600/year)

Before you apply

Success Academy Charter Schools does not offer employment-based immigration sponsorship

About the company

Success Academy is a fast-growing network of public charter schools in New York and Florida. They work to ensure children have access to a fun, rigorous, whole-child education.