Senior Manager of User Experience

The role

This individual will lead and grow a team of UX Designers and connect design decisions to customer research and business outcomes. They will serve as the primary voice for UX in executive-level conversations.

What you will do

• Lead, mentor, and grow a team of UX designers
• Establish and enforce a research-informed design process
• Partner with Customer Research to translate findings into design direction
• Own UX best practices and design standards across the organization
• Represent UX work and rationale to executive and senior leadership
• Collaborate cross-functionally with Marketing, Merchandising, and IT
• Build a framework for prioritizing UX initiatives
• Manage stakeholder expectations and timelines
• Champion the integration of AI-driven tools within the UX team

Required qualifications

• Bachelor's degree in Marketing or a related field
• 10+ years of UX leadership experience
• 2+ years directly managing designers
• Experience designing direct-to-consumer e-commerce experiences
• Hands-on ownership of conversion outcomes
• Track record of using customer research to drive design decisions
• Strong portfolio showing research input, design rationale, and measurable outcome
• Experience presenting design work and strategy to executive stakeholders
• Fluency with modern design and prototyping tools (e.g.: Figma)
• Excellent communication skills

Nice to have

• Experience with large, attribute-heavy product catalogs
• B2B or trade/distribution industry experience
• Familiarity with analytics platforms (e.g.: Amplitude or similar)

Benefits

• Medical, dental, vision, and voluntary life insurance options
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through EAP
• Company-provided equipment and one-time $250 work from home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program
• Ownership for All program

Before you apply

• Must be currently authorized to work in the U.S. on a full-time basis
• SupplyHouse.com will not sponsor applicants for work visas
• Conduct thorough background checks on all potential employees

About the company

SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004.