Director of Product

The role

The Director of Product will own the product operating model, including product management practices, the delivery engine, and the annual roadmap. This individual will lead a team of Product Managers and partner with technical and business leaders to connect customer needs with technical strategy.

What you will do

• Own outcome accountability for every product pod
• Establish clear decision rights across Product, UX, and Engineering
• Resolve cross-pod dependencies and sequencing conflicts
• Define and maintain operating cadence and standards
• Directly manage and coach a team of product managers
• Recruit, onboard, and retain product talent
• Translate company strategy into a product strategy with a north star metric
• Build and publish the annual product roadmap
• Run the quarterly planning process
• Partner with the VP of IT to align roadmap with technical strategy

Required qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant professional ex
• 10 or more years of experience in product management
• 4 or more years of experience directly managing Product Managers
• Track record of owning a business metric
• Technical fluency across e-commerce platforms, APIs, integrations, data flows, enterprise systems, and platform dependencies
• Experience leading complex, cross-functional programs involving Product, Engineering, UX, Data, and business stakeholders
• Experience operating in a pod, squad, or cross-functional team model
• Strong understanding of user research, experience design, analytics, experimentation, and product adoption
• Strong product delivery and program leadership
• Executive communication skills

Nice to have

• MBA or other relevant advanced degree
• Experience managing managers
• Experience evaluating and scaling AI-enabled products or emerging technology capabilities
• E-commerce, marketplace, or B2B distribution experience
• Familiarity with trade or industrial customers

Benefits

• Medical, dental, vision, and voluntary life insurance
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Company-provided equipment and one-time $250 work from home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program
• Ownership for All program

Before you apply

• Must be currently authorized to work in the U.S. on a full-time basis
• SupplyHouse.com will not sponsor applicants for work visas
• Thorough background checks will be conducted

About the company

SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004.