Senior Product Manager

The role

The Senior Product Manager will own complex, cross-functional Customer Experience initiatives from research through post-launch analysis. They will set vision and goals, prioritize initiatives against business objectives, and mentor junior product managers.

What you will do

• Provide strategic vision and leadership to large, complex initiatives
• Lead user and market research to inform product strategy
• Set vision and strategic goals for complex projects
• Own commercial outcomes for the customer experience
• Drive conversion optimization across the funnel
• Translate analytics and behavioral data into roadmap decisions
• Partner with engineering on platform direction
• Identify and prioritize opportunities to apply AI and machine learning
• Oversee the product backlog, requirements, and user stories
• Build product documentation in JIRA and run scrum ceremonies

Required qualifications

• Bachelor's degree in Business, STEM, or a related field
• 7+ years of product experience
• 5+ years serving in a similar role on a Product/Customer Experience Team
• 2+ years of e-commerce industry experience
• Track record of independently leading large, complex, cross-functional initiatives end to end
• Strong data fluency with ability to use Amplitude analytics, behavioral data, and A/B test results
• Experience defining and running A/B tests and experimentation
• Experience with JIRA and Confluence, or equivalent tools
• Proven leadership and mentorship skills
• Exceptional problem-solving skills and sound judgment
• Excellent written and verbal communication skills
• Ability to multi-task, reprioritize, and manage project timelines

Nice to have

• Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L
• Familiarity with modern e-commerce platform architecture
• Hands-on data querying with BigQuery or SQL
• Exposure to applying AI/machine learning to commerce use cases
• Experience with design and prototyping tools (Figma is a plus)

Benefits

• Medical, dental, vision, and voluntary life insurance
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through EAP
• Company-provided equipment and one-time $250 work from home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program
• Ownership for All program

Before you apply

• Must be currently authorized to work in the U.S. on a full-time basis
• SupplyHouse.com will not sponsor applicants for work visas
• Conduct thorough background checks

About the company

SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004.