Senior Customer Success Manager

The role

You will own the health, growth, and defence of the Enhanced Content retailer network. You will manage script implementation, network performance, and relationships with retailers and manufacturers.

What you will do

• Own the implementation and health of Syndigo scripts across retailer websites.
• Drive adoption of rich content modules and logo programs.
• Lead Energy Label rollouts and coordinate custom XML, HTML, and API integrations.
• Monitor coverage, script functionality, content gaps, and syndication performance.
• Conduct coverage studies, audits, and trend analysis.
• Partner with dashboard and reporting owners to improve reporting accuracy.
• Maintain retailer wishlists, growth plans, and onboarding trackers.
• Serve as the primary liaison across manufacturers, retailers, and internal teams.
• Manage the relationship motion for active retailers after acquisition.
• Run regular business reviews with brand and retailer partners.

Required qualifications

• Strong experience in Enhanced Content, Rich Content, product content syndication, or a closely related domain.
• Existing relationships with brands and EMEA retailers.
• Experience working with retailers, brands, e-commerce platforms, or retail technology.
• Technical fluency with script deployment and web technologies, including JavaScript, HTML, CSS, XML, and JSON.
• Understanding of API integrations and experience working with technical teams to troubleshoot integration issues.
• Basic understanding of iFrames, product feeds, and Server-Side Rendering (SSR).
• Familiarity with browser developer tools, such as Chrome DevTools, for troubleshooting and validation.
• Strong Excel skills, including lookups, pivot tables, comparisons, and data analysis.
• Experience using Jira and Confluence for issue tracking and documentation.
• Commercially aware and comfortable participating in QBRs, customer and deal conversations, and competitive positioning.
• Strong verbal and written communication skills.
• Ability to work during European hours.

Nice to have

• Familiarity with CMS and e-commerce platforms such as Magento, WordPress, or Shopify
• Experience with Product Information Management (PIM) or Master Data Management (MDM) platforms
• Experience with Rich Content or Enhanced Content syndication
• Experience with Salesforce or Customer Success platforms
• Understanding of Content Security Policy (CSP)
• Knowledge of SEO, Product Detail Page (PDP) optimisation, or digital merchandising
• Knowledge of EU Energy Labels or other product compliance programs
• Experience in SaaS, product syndication, or retail technology

About the company

Syndigo software makes product data complete and trusted across a commerce network of 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo.