Senior Customer Success Manager, Healthcare & Medical Devices

The role

You will own the post-sale relationship for a portfolio of strategic healthcare and medical device customers. You will act as a trusted advisor to executive stakeholders to drive product adoption, retention, and expansion.

What you will do

• Own the end-to-end success of assigned strategic enterprise accounts following implementation
• Establish, document, and track customer goals, success metrics, and ROI realization plans
• Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
• Partner with customers to navigate regulatory-driven product data requirements
• Build and maintain trusted relationships with senior customer stakeholders
• Serve as the primary point of contact and escalation owner for assigned accounts
• Lead structured performance reviews that highlight outcomes, insights, risks, and next steps
• Drive deep product adoption across customer teams and use cases
• Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
• Document risk within ChurnZero and proactively develop and execute mitigation and success plans

Required qualifications

• 4+ years of experience in a customer-facing role with demonstrated success in client relationship management
• Experience managing a book of business in the $4–$6M ARR range
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexities
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

Nice to have

• Experience in the healthcare or medical device industry
• Familiarity with FDA regulations and medical device data standards (e.g., UDI/GUDID, GS1, GDSN)
• Understanding of the medical device and healthcare supply chain, including manufacturers, distributors, GPOs, and health systems

Benefits

• Generous paid time off
• Health coverage
• Retirement plans tailored to local markets
• Learning opportunities through tuition reimbursement
• Donation matching
• Volunteer time off
• Referral bonuses
• Flex Fridays

About the company

Syndigo provides software that makes product data complete and trusted across a commerce network of 15,000+ brands and 3,500+ retailers.