Customer Success Manager

The role

You will own the post-sale relationship for a portfolio of enterprise customers. You will act as a trusted advisor to executive stakeholders to drive product adoption, retention, and expansion.

What you will do

• Own the end-to-end success of assigned enterprise accounts following implementation
• Establish, document, and track customer goals, success metrics, and ROI realization plans
• Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
• Build and maintain trusted relationships with senior customer stakeholders
• Serve as the primary point of contact and escalation owner for assigned accounts
• Lead structured performance reviews
• Drive deep product adoption across customer teams and use cases
• Identify adoption barriers, limitations, and risks
• Document risk within ChurnZero and develop mitigation and success plans
• Collaborate with Commercial Sales and CSM Leadership to support customer renewals

Required qualifications

• 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexity
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

Nice to have

• ChurnZero experience
• Knowledge of the CPG industry

Benefits

• health insurance benefits
• PTO
• volunteer time off
• employer-paid short- and long-term disability
• parental and adoption leave
• 401(k)
• tuition reimbursement

About the company

Syndigo software makes product data complete and trusted across a commerce network of 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo.