Technical Customer Success Manager

The role

You will own the post-sale relationship for a portfolio of strategic customers, focusing on Ratings & Reviews solutions. You will drive product adoption, retention, and expansion by serving as a trusted advisor to executive stakeholders.

What you will do

• Own the end-to-end success of assigned accounts following implementation
• Establish, document, and track customer goals, success metrics, and ROI realization plans
• Lead recurring executive-level conversations focused on business impact and strategic alignment
• Translate Ratings & Reviews performance into measurable outcomes
• Build and maintain trusted relationships with Director, VP, and C-level stakeholders
• Serve as the primary point of contact and escalation owner for assigned accounts
• Lead structured business reviews
• Drive deep adoption of Ratings & Reviews and broader Syndigo solutions
• Identify expansion opportunities through value discovery and product alignment
• Act as the voice of the customer internally to influence Product, Support, and Services teams

Required qualifications

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range
• Excel competency
• Knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
• Proven ability to drive product adoption and articulate ROI to executive stakeholders

Nice to have

• Experience with Ratings & Reviews, UGC, or digital commerce solutions
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms
• Knowledge of the CPG or retail industry
• Familiarity with Tableau, Power BI or some other business analytics platform

Benefits

• health insurance benefits
• PTO and volunteer time off
• employer-paid short- and long-term disability
• parental and adoption leave
• 401(k)
• tuition reimbursement

About the company

Syndigo software makes product data complete and trusted across a commerce network of 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo.