IT Support Specialist

The role

The IT Support Specialist provides first-line IT support to local, remote, and mobile employees. This role involves diagnosing hardware, software, and system issues across Windows, macOS, and Linux environments.

What you will do

• Provide first-line IT support to local, remote, and mobile employees
• Troubleshoot and resolve issues across Windows, macOS, and Linux environments
• Provision and configure laptops, desktops, mobile devices, phones, and voicemail
• Create, maintain, and deploy Windows and macOS system images
• Manage user accounts, permissions, and access in Active Directory and Linux environments
• Maintain accurate inventory of hardware, software, and licenses
• Document solutions and procedures in the IT knowledge base
• Administer and support the IT service management (ITSM) system
• Support office technology including scanners, printers, and workstations
• Assist with onboarding, offboarding, and intern program IT support

Required qualifications

• Active Secret security clearance
• U.S. citizenship required
• Minimum High School Diploma or equivalent
• Hands-on experience providing desktop or helpdesk IT support
• Strong troubleshooting and customer service skills
• Experience supporting Windows, macOS, and Linux operating systems
• Familiarity with Active Directory user administration
• Ability to manage multiple priorities in a fast-paced environment

Nice to have

• 3+ years of IT support or helpdesk experience
• Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware)
• Experience supporting Dell and Apple hardware
• Intermediate Active Directory skills (users, groups, printers, resources)
• IT certifications such as Network+, Security+, or Linux+
• Strong documentation, organization, and time-management skills
• Collaborative, adaptable, and eager to learn

About the company

STR is a growing technology company specializing in advanced research and development for defense, intelligence, and national security. They focus on cyber, next generation sensors, radar, sonar, communications, electronic warfare, and artificial intelligence algorithms.