Account Manager

The role

You will own a portfolio of high-growth customers and drive their adoption, retention and expansion across Flex's financial products. You will also act as the voice of the customer and turn their feedback into recommendations for future products.

What you will do

• Serve as the main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement and long-term retention
• Identify opportunities to expand customer value and deepen product adoption
• Analyze customer health, usage and spend patterns to anticipate needs and mitigate churn risk
• Gather and synthesize customer feedback to help shape future features, workflows and user experiences
• Help design, refine and document customer success playbooks
• Partner with Sales, Product, Risk and Operations to deliver a seamless experience and measurable business outcomes

Required qualifications

• 2 to 5 years of experience in Customer Success or Account Management, within FinTech, SaaS or financial services
• Proven ability to manage a book of business, drive renewals and expand account value
• Excellent communication skills, able to explain complex financial or technical topics in clear, actionable terms
• Entrepreneurial mindset and comfort operating in ambiguity and a fast-changing environment
• Strong analytical skills and a passion for helping customers succeed
• Proven track record of hitting and exceeding quotas

Benefits

• Meaningful equity
• Direct access to leadership, customers and investors
• Small teams with high trust and real accountability

About the company

Flex builds AI-native financial services for business owners, covering banking, credit, payments, personal finance and financial operations. The company launched publicly in September 2023 and has raised $100M+ in equity and $300M+ in debt.