Director of Fraud Risk Management (copy)

The role

Own end-to-end fraud risk management for Flex's credit card and DDA products, covering consumer and small business segments, from pre-acquisition through post-disbursement. Build detection frameworks, analyze fraud patterns, and present findings to risk committees and senior leadership.

What you will do

• Analyze acquisition and onboarding fraud patterns by channel and source
• Monitor identity and entity verification performance across KYC and KYB layers with compliance
• Monitor first-party fraud signals such as spend acceleration, bust-out patterns and cash advance abuse
• Track third-party fraud including account takeover, card-not-present abuse and compromised credentials
• Build and maintain synthetic identity detection frameworks, especially for SMB applicants
• Monitor DDA fraud vectors such as ACH manipulation, check fraud and funds flow anomalies
• Analyze authorization and transaction patterns for velocity, geographic and card testing anomalies
• Own dispute, chargeback and recovery analysis at segment and merchant level
• Lead periodic fraud risk reviews and present exposure implications to risk committees
• Partner with credit, legal, compliance, financial crimes, operations and product teams

Required qualifications

• 7 to 15 years of hands-on fraud risk management experience with direct ownership of detection and loss management across consumer and small business products
• Deep expertise across first-party, third-party and synthetic identity fraud
• Fluency in the fraud signal stack, including device fingerprinting, IP intelligence, identity graph analysis, behavioral biometrics, velocity rules and ML-based anomaly detection
• Understanding of DDA fraud vectors including ACH origination and return abuse, check fraud, Reg E dispute dynamics and account takeover
• Proficient in SQL and Python or R
• Familiarity with SAR thresholds, Reg E, FCRA adverse action considerations and BSA/AML red flags

Nice to have

• Experience spanning both a bank or regulated card program and a fintech

About the company

Flex is building an AI-native private bank for business owners, covering banking, credit, payments, personal finance and financial operations. The company launched publicly in September 2023 and targets affluent business owners with $3 to $200M in revenue.