PRO & Operations Administrator (KSA & UAE)

The role

Manage administrative and employee immigration processes for the company's workforce in Saudi Arabia and the United Arab Emirates. Ensure compliance with local ministries and government portals, and act as the point of contact supporting the local General Manager on corporate administrative duties.

What you will do

• Support the visa lifecycle, including employment visas and family sponsorship for local and foreign expatriate employees in KSA and the UAE
• Oversee issuance, renewal and cancellation of KSA Iqamas, UAE Emirates IDs and labor cards, with zero lapses in residency validity
• Operate and process applications through Saudi and UAE government portals
• Coordinate mandatory medical fitness tests and biometric appointments for new arrivals and work visa renewals
• Prepare, submit and attest corporate documents, contracts and letters through the Saudi Chamber of Commerce and UAE equivalents
• Track, process and renew company memberships, professional council registrations and trade licenses
• Coordinate legalization and attestation of employee certificates and corporate documents with ministries and embassies
• Oversee general office management, including vendor contracts for insurance, facilities and office supplies
• Coordinate IT equipment and workspace setup for new employees and support local compliance such as opening bank accounts
• Create, maintain and securely store physical and digital personnel files

Required qualifications

• Experience in an Immigration/Admin capacity, heavily focused on KSA and UAE labor laws
• Deep, hands-on familiarity with KSA (Qiwa, Muqeem, GOSI, Mudad) and UAE (MOHRE, ICP) immigration and labor portals and their regulatory frameworks
• Full professional proficiency in both English and Arabic (written and spoken), mandatory
• High attention to detail with the ability to manage visa timelines
• Proven ability to handle highly confidential employee data and sensitive corporate compliance documents securely

Benefits

• Virtual onboarding, hackathon, and opportunities to interact with team and global colleagues
• Hybrid and remote work policies
• Generous paid time-off policy (varies by location)
• Lifestyle allowance
• Culture Crew in every country for regular employee activities
• Stock options for every full-time employee
• Multiple Employee Resource Groups
• Career development, mentorship, social events, philanthropic activities and competitive benefits
• More benefits tailored to each country

Before you apply

• Full professional proficiency in English and Arabic is mandatory
• Contentsquare warns that scammers may impersonate the company; official communication only comes from contentsquare.com or @contentsquare-ext.com domains
• Applications may be reviewed with AI-assisted tools, but hiring decisions are made by human reviewers

About the company

Contentsquare is an experience intelligence platform that helps organizations understand their customers' online journeys. It is a global leader in experience analytics with offices across 15 locations worldwide.