Solutions Consultant

The role

You will be the product expert for Contentsquare's experience analytics, product analytics, voice of customer and conversational intelligence products. You will work with business development to pitch the solution to prospective clients and own an assigned region, such as ASEAN or ANZ.

What you will do

• Lead pre-sales engagements with sales teams, using tailored presentations, product demos and proofs of concept
• Provide technical knowledge of the platform, including integrations, data flows and analytics capabilities
• Design customised solutions for customer needs using Contentsquare's product suite
• Act as a trusted advisor to prospects and clients on their business challenges
• Work with Product, Engineering and Customer Success teams to hand over and implement solutions
• Gather market and competitive insights to inform the product roadmap and sales approach
• Run training sessions and workshops for internal teams and partners
• Represent Contentsquare at industry events, webinars and conferences

Required qualifications

• Minimum 3 years of experience in presales, solutions consulting, solution engineering or a similar customer- or business-facing technical role in SaaS
• Proficiency in web and app technologies, including HTML, CSS, JavaScript and APIs
• Understanding of at least the concepts of apps frameworks
• Familiarity with data analytics and visualisation tools
• Excellent verbal and written communication skills
• Proven ability to analyse complex customer requirements and design effective solutions
• Demonstrated success building and maintaining strong customer relationships
• Collaborative mindset for cross-functional teams

Nice to have

• Strong understanding of the Martech space, digital experience analytics, customer journey mapping and UX optimisation
• Experience with storytelling and value delivery
• Experience with web analytics, product analytics, experience analytics, voice of customer or customer experience platforms
• Customer-centric, with a desire to learn and grow

Benefits

• Virtual onboarding, hackathon, and on- and offsite opportunities to interact with your team and global colleagues each year
• Hybrid and remote work policies
• Generous paid time-off policy, varying by location
• Lifestyle allowance
• Culture Crew in every country for regular team activities
• Stock options for every full-time employee
• Multiple Employee Resource Groups
• Further benefits tailored to each country

Before you apply

• Be aware of scammers posing as Contentsquare; the company will never ask for money or contact you through random texts, and recruiter contact comes only from contentsquare.com or @contentsquare-ext.co
• Applications may be screened with AI-assisted tools; all hiring decisions are made by human reviewers

About the company

Contentsquare is an experience intelligence platform for digital journeys, and a global leader in experience analytics with offices across 15 locations. The company describes itself as an equal opportunity employer.