General Manager - Cambridge, MA

The role

Lead CIC's three New England campuses in Cambridge, Boston and Providence, including a team of about 50 people. Build relationships across the innovation ecosystem, drive programming, and grow occupancy, pipeline and revenue.

What you will do

• Lead campus health, member experience, team performance and financial results across three campuses
• Lead and develop a team of about 50, including the Directors of Events, Sales and Operations for NE
• Oversee occupancy, revenue and operational targets with CIC's global operations function
• Maintain a visible presence in the Boston-Cambridge and Providence ecosystems
• Develop anchor relationships with institutions, investors, corporates and community organizations
• Drive a differentiated programming strategy across all CIC business segments
• Ensure Venture Café Cambridge is the most visible weekly proof point of CIC NE's community identity
• Collaborate with Catalyst business unit leaders on joint programming and the ONE CIC model
• Partner with the Director of Sales, NE to drive occupancy, pipeline and revenue
• Contribute to pricing strategy, product evolution and service design

Required qualifications

• Deeply embedded, active relationships across the Boston-Cambridge innovation ecosystem
• Demonstrated experience leading community-driven or ecosystem-oriented organizations such as a campus, incubator, accelerator or innovation hub
• A track record of leading teams of 30+ people, including senior managers or directors
• Strong commercial instincts and the ability to connect community investment to business outcomes
• Fluency in the language and dynamics of innovation, including startups, venture, life science and deep tech
• A collaborative leadership style that works across organizational lines
• A track record of developing teams and driving culture, not just managing operations

Nice to have

• Relationships in the Providence ecosystem
• Prior experience at a CIC-adjacent organization such as an innovation hub, life science campus, university tech transfer or venture-backed accelerator
• Established relationships with institutions such as LabCentral, MassRobotics, Greentown Labs, MIT, Harvard, MassBio or similar
• A track record of designing programming that builds community and generates business pipeline
• Familiarity with CIC's Catalyst business lines

Benefits

• 100% company-paid premium healthcare and dental benefits
• 100% company-paid long- and short-term disability and life insurance
• 401k (must be 21+)
• 23 days of PTO accrued annually (more with seniority)
• Thirteen paid holidays

Before you apply

• Candidates with dog allergies or sensitivities should consider that 245 Main Street, Cambridge is dog-friendly

About the company

CIC builds and operates spaces where startups, scale-ups, corporations and public institutions come together. Founded in 1999, it manages workspaces, laboratories and event spaces across North America, Europe and Asia.