Community Operations Manager - Osaka, JP

Osaka, JP. Posted 16 months ago

The role

Manage and develop the Community Operations team at O-Nexus in Osaka. Handle daily operations, client services, facilities, inventory and budgets, and lead new community initiatives and events.

What you will do

Manage, coach and train the Community Operations Team; carry out timely performance evaluations and support professional development.
Track the team's workload, resources, morale and training needs; advocate for the team with upper management.
Oversee service tasks such as client moves, office setup and IT troubleshooting; delegate client requests to the team.
Research and implement new services, vendors and community improvements.
Maintain a constructive landlord-tenant relationship with building management.
Monitor inventory levels (food, furniture, etc.) and ordering and delivery timetables.
Coordinate budgets for daily operations and capital projects.
Handle difficult client requests to maintain service quality and client satisfaction.
Promote and help host community building events.
Collaborate with other teams on projects and share knowledge.

Required qualifications

At least 5 years of professional experience.
Several years of managing team members in a fast-paced environment.
Proven career advancement with expanding responsibilities.
Bachelor's degree or equivalent experience.
Fluency in Japanese.
Strong English proficiency.
Ability to legally work in Japan.

Benefits

Competitive salary, adjusted to match your experience.
Permanent contract.
Laptop and mobile phone as working tools.
Access to global CIC locations.
Commuting / transportation allowance.
Self Development Allowance plan.
1 massage per month at the office Wellness center.

Before you apply

Ability to legally work in Japan is required; CIC is unable to sponsor visas for this role at this time.
Application must be submitted in English.

About the company

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect and grow. O-Nexus is CIC's third innovation campus in Japan, with a focus on life science industries.