Member of Custody Operations, Digital Assets

The role

You will support the daily operations of institutional clients on the Anchorage Digital platform for digital assets. You will review client transactions and instructions in a timely manner, manage them with care for risk, and work with Client Experience, Sales, Compliance and Product teams to solve complex client requests.

What you will do

• Manage operational tasks for institutional clients and perform transaction reviews and approvals
• Develop and execute operational processes that meet client needs
• Learn Anchorage Digital's product and service offerings, features and supported cryptocurrencies
• Collaborate with Client Experience, Sales, Compliance and Product teams on operational solutions for complex client requests
• Take part in regular evening and weekend on-call rotations
• Identify client and organizational risks and escalate them to leadership
• Support process improvement projects and the rollout of new operational workflows
• Advocate internally for clients in partnership with Client Experience teams

Required qualifications

• 2 to 4 years of professional experience in financial services and/or the digital assets industry
• Experience supporting institutional client operations in financial services or another heavily regulated industry
• Familiarity with traditional financial services, products and strategies
• Experience supporting clients across chat, text, telephone, email and video conferencing
• Foundational knowledge of, or a strong interest in, blockchain, crypto-economics and security engineering
• Proven ability to adapt and learn quickly as strategies evolve and new products are introduced
• Experience supporting operational needs of institutional clients, with familiarity with US Anti-Money Laundering (AML) requirements
• Ability to quickly learn software tools such as Salesforce, Jira and Looker
• Ability to process client transactions end to end accurately and on time

Nice to have

• Experience using operational and compliance tools such as TRM, Notabene or Jira

Before you apply

• All new hires must complete an in-person onboarding process, with no exceptions

About the company

Anchorage Digital is a crypto platform that enables institutions to take part in digital assets through custody, staking, trading, governance, settlement and security infrastructure. It is home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., and has more than 600 team members.