Success and Solutions Lead, Nova

The role

You will build and own the customer side of Nova, the payments network for private markets. You will support customers hands-on, then build systems that replace manual work and lead a small team.

What you will do

• Own the entire surface area of customer support, from direct ticket handling to self-serve and automations
• Design the organization, systems, and instrumentation that allow Nova to operate leanly and efficiently
• Grow payment volume and verified identities by expanding how fund admins and their GPs use Nova
• Own onboarding and enablement for fund admins and their funds
• Ensure seamless service delivery to investors to build trust among our customer segments
• Lead a small team to start, define KPIs and set goals, and later hire and develop new team members
• Be the voice of the customer, keeping tight feedback loops with Product, Engineering, Partnerships, and Banking Operations

Required qualifications

• 6+ years in strategy and (business) operations, consulting, or customer experience
• At least 3 years as an operator at a company that scaled
• Managed people and drove work across teams without direct authority
• Built workflows, systems, automations, and AI agents that created leverage for you and the business
• Onboarded customers on a complex product, ideally in fintech, payments, financial services, or private markets
• Made the hard call with a customer when there was no playbook

Nice to have

• Onboarded customers on a complex product in fintech, payments, financial services, or private markets

Benefits

• Competitive base salary
• Performance-based variable component up to 20%
• Equity package
• Benefits supporting life both in and outside of work

Before you apply

• If you do not meet every requirement, the company still encourages you to apply and explain why you would be a great fit

About the company

AngelList is building the financial system for private markets, including exchanges, custodians, brokers, and ways for ordinary people to invest. The company has over $200B in assets and has funded 30,000+ startups on its platform.