Senior / Lead Analyst, Customer Insights

The role

You will build data models, analyses and dashboards for Arcadia's customers, and own analytical delivery on one or more engagements. You will also work with customers, mentor junior analysts and help shape analytics strategy.

What you will do

• Turn unclear healthcare data questions into a buildable data plan, then build the data model, code and analysis
• Develop and maintain analytical pipelines and reusable data assets using SQL, dbt and Arcadia's data platform
• Design and build predictive or risk models, working with a Data Science team on training and validation
• Build dashboards, scorecards, registries and reporting tools on top of the analysis
• Manage delivery and surface risks and tradeoffs early
• Create client-facing status decks, memos and technical explainers
• Serve as a day-to-day contact for customers or delivery partners
• Partner with Customer Management, Growth, Product and Engineering on account strategy and roadmap
• Mentor and develop junior analysts
• Apply AI tooling and look for automation and reuse in analytical work

Required qualifications

• Strong SQL and data modeling expertise
• Healthcare data experience, including claims and/or clinical data, with value-based care familiarity
• Direct customer- or partner-facing experience, comfortable scoping and presenting without close oversight
• Comfortable adopting AI tooling as a standard part of analytical workflow
• For Lead-level placement: experience leading analytical work independently, managing multiple stakeholders and mentoring less experienced analysts

Nice to have

• Experience with dbt-based analytics engine development and partnering with product/engineering on roadmap
• Dashboarding experience with QuickSight or a comparable BI tool
• Enough quantitative or ML fluency to build models and hand them to a Data Science team
• Experience with medical economics, risk algorithms, quality data and/or episodes-of-care analytics
• Statistical or biostatistics fluency, such as risk adjustment, odds ratio or observed-to-expected benchmarking
• Direct experience with clinical quality or accreditation registries
• Prior experience with state Medicaid programs or similar large government health programs
• Prior experience in a project-based or retainer delivery model across multiple customers
• Experience working within a prime contractor or partner structure
• Experience presenting analytic capabilities externally at customer meetings, conferences or in publications

Benefits

• Membership in the Arcadian community
• Employee-driven programs for personal and professional development
• Flexible, remote-friendly company
• Competitive compensation
• Strong benefits
• Flexible Time Off
• Ownership of high-stakes analytical work across complex customer relationships
• Varied problems across deep program ownership, multi-account delivery or company-wide analytics engines
• Models and analytical assets that shape care and coverage decisions

Before you apply

• Candidates are not required to meet every listed skill; the team will identify the best-fit role during interviews
• Posting warns applicants to verify authenticity of recruitment communications by calling (781) 202-3600, option 3

About the company

Arcadia helps healthcare providers and payers reduce cost and improve patient health by aggregating data and applying algorithms that surface care opportunities at the point of care. The company says it is a market leader in population health management software.