Principal Software Engineer - Platform

The role

You will build and run Arcadia's internal platform that engineering teams use for services, pipelines, databases, queues, storage, and observability. You will write self-service APIs, templates, and golden paths, and carry migrations and technical direction for the platform.

What you will do

• Push quality attributes into the platform, such as test and regression gates, progressive delivery, fast rollback, supply-chain and policy checks, and visible cost.
• Run the platform as an internal product: find what slows teams down, publish the roadmap, and measure adoption, delivery speed, stability, and developer satisfaction.
• Build software: self-service APIs, templates, and golden paths for CI/CD, environments, and observability. You write a meaningful share of the code.
• Carry migrations through to completion, automate instead of handing out checklists, and sunset platforms on purpose.
• Manage stakeholders, bring shadow platforms back onto the paved road, and make cost visible to the teams that generate it.
• Set the technical direction, evolve the platform, and coach Senior Engineers through design partnership and review.
• Keep building the software "dark factory" on top of the internal agentic platform.

Required qualifications

• Both software engineering and systems engineering skills, including clean abstractions and APIs plus depth in cloud, Kubernetes, networking, and IaC.
• Reliability experience: SLOs, observability, on-call, and incident response.
• Customer empathy for the engineers you serve.
• Experience seeing big, long-running projects through, including migrations and sunsetting platforms.
• A clear philosophy on structuring infrastructure and delivery for security, velocity, and reliability.
• Current, hands-on production coding and a habit of research, spikes, and delivery.
• Drive to reduce toil for everyone through software.
• Ability to initiate and get work done org-wide.
• No healthcare background required.

Nice to have

• Regulated-data experience (HIPAA, PHI, SOC 2 or HITRUST environments).
• A public voice through talks, writing, or open source.
• Experience turning an infrastructure or DevOps team into a product-minded platform team.
• Experience building platform support that scales, such as support tiers, office hours, docs, and developer advocacy.
• Experience making cloud and CI cost visible and actionable for the teams that generate it.

Benefits

• The opportunity to own Arcadia's platform and set its direction for years.
• Direct influence on how Arcadia's engineering org works day to day.
• Remote-first work across the US.
• A flexible culture with personality and heart, named a Built In 2026 Best Place to Work.

Before you apply

• This position is responsible for following all Security policies and procedures to protect PHI and Arcadia intellectual property.
• Arcadia advises verifying any recruitment communication claiming to be from Arcadia by calling (781) 202-3600 and selecting option 3.

About the company

Arcadia.io helps providers and payers transform healthcare to reduce cost while improving patient health by aggregating disparate data and surfacing actionable opportunities to physicians at the point of care. It is a market leader in population health management software.