Implementation Manager

The role

The Implementation Manager leads complex healthcare data platform implementations from contract signature to go live. They manage the project plan, customer communications, risks and issues, and coordinate customer, internal and third-party teams.

What you will do

• Run product implementations, including kickoff, installation, validation, training and go live
• Develop detailed project plans and manage tasks, status and reports day to day
• Escalate and lead resolution of risks and issues, including complex technical challenges
• Design custom solutions using Arcadia's products and services
• Own all standing and ad-hoc project meetings and customer communications
• Coordinate customer, internal and third-party activities and ensure team collaboration
• Educate customer resources on implementation processes, product architecture and data integration
• Report program status, issues and risks to senior management
• Follow all security policies and procedures to protect PHI and intellectual property
• Perform other related duties as assigned

Required qualifications

• Bachelor's degree in a related field
• At least 3 years leading account implementation processes in software or technology in healthcare, preferably with claims and clinical data integration
• Hands-on project management experience with principles, tools and methods
• Extensive healthcare experience, including population health and value-based care
• Strong presentation and communication skills, including leading meetings with executive, clinical and technical stakeholders
• Ability to create materials in Microsoft PowerPoint, Excel and Word
• Ability to communicate effectively on data structures and platform architecture

Nice to have

• Experience with data aggregation and analysis of EHR and claims data
• Experience with Tableau, QlikView and SQL
• Strong problem solving, interpersonal and organizational skills
• Ability to foster a team atmosphere and work effectively with remote teams

Benefits

• Work for a mission-driven company transforming healthcare
• Flexible, remote friendly company
• Employee-driven programs and initiatives for personal and professional development
• Membership in the Arcadian and Barkadian Community

Before you apply

• Complete onboarding requirements and obtain Arcadia Core Platform Certification
• Obtain advanced certification on at least one additional module within 12 months

About the company

Arcadia.io helps healthcare providers and payers reduce cost and improve patient health by aggregating large amounts of data and making insights actionable at the point of care. It is a market leader in population health management software.