Head of Revenue Operations

The role

You will own the revenue operating system for Arcadia's commercial team, including sales operations, the forecasting cadence, and CRM. You will also evaluate and own an AI-native tech stack and build an AI-powered operating layer for dashboards and reporting.

What you will do

• Own the revenue operating system: processes, metrics, and infrastructure for predictable performance
• Drive Salesforce improvements: structure, data hygiene, workflow automation, and adoption
• Evaluate current commercial and revenue tools and recommend an AI-native tech stack
• Own pricing strategy, SKUs, and the end-to-end quote-to-cash process
• Own the forecasting cadence and build repeatable models for pipeline, bookings, and ARR
• Build an AI-powered operating layer: automated briefings, pipeline intelligence, meeting prep, and dashboards
• Establish a unified KPI framework across the funnel
• Coordinate Marketing, Finance, RFP team, Value Enablement, and Sales Engineering on live opportunities
• Partner with Sales, Marketing, Customer Success, and Finance leadership on company goals and financial plans
• Analyze pipeline health, conversion rates, and sales efficiency; design sales compensation and incentive plans

Required qualifications

• Held a Head or Director of Revenue Operations role (or equivalent) at a company of similar growth stage
• Experience operating at growth-stage speed and ambiguity, building infrastructure from scratch
• Strong command of SaaS metrics: ARR, NDR, GDR, CAC, LTV, pipeline coverage, sales productivity
• Experience building and operationalizing forecasting models
• Hands-on experience owning a CRM (Salesforce or equivalent) and GTM tech stack
• Hands-on experience owning pricing strategy, SKU structure, and quote-to-cash
• Comfortable using AI tools to automate reporting, briefings, and workflows
• Track record partnering with Sales, Marketing, Customer Success, Finance, and executives
• Ability to move between strategy and execution

Nice to have

• 8 to 12+ years of experience in Revenue Operations, Sales Operations, or GTM analytics in SaaS
• Experience supporting a high-growth SaaS company through milestones such as integration, scale-up, or M&A
• Familiarity with modern BI, AI, and planning tools (e.g., Sigma, Adaptive, Salesforce ecosystem) and self-service analytics
• Experience designing and optimizing sales compensation plans at scale

Benefits

• Mandate to build a consistent commercial engine, including AI-powered tooling
• Growth path from individual contributor to leading sales operations people and functions
• Mission-driven culture focused on better healthcare outcomes
• Competitive compensation
• Strong benefits
• Flexible Time Off
• Collaborative, data-driven environment

Before you apply

• Experience at growth-stage companies is required; candidates with exclusively large, mature organization experience are not a fit
• Verify any job offer or recruitment communication claiming to be from Arcadia by calling (781) 202-3600, option 3

About the company

Arcadia helps healthcare and life sciences organizations deliver measurable results by unifying fragmented healthcare data. Its platform supports more than 200 organizations and 40 million attributed lives.