Product Manager - Post Booking

The role

You will set the direction for the passenger experience after a booking, from managing trips to getting help before, during and after the journey. You will co-lead the Post-booking squad with an Engineering Manager.

What you will do

• Set the post-booking vision and roadmap, and take full responsibility for your scope from strategy through execution.
• Improve the post-booking passenger experience so people find information, manage bookings and feel supported.
• Reduce the contact rate to Customer Relationship Teams with better information and self-service.
• Take over product leadership of the member-facing AI assistant.
• Use customer feedback, product data and business context to set priorities and measure impact.
• Act as the main product partner for post-booking topics and align leadership, Engineering, Design and CRT.

Required qualifications

• 3+ years in Product Management.
• Full fluency in English is mandatory.

Nice to have

• Experience in a consumer marketplace, travel, mobility or another complex transactional product.
• Experience building products across markets, platforms or service types.

Benefits

• 2 to 3 days at the office per week.
• 4 additional weeks on top of legal maternity/paternity leave.
• 50% healthcare coverage (Alan).
• Financial support for home office equipment.
• Minimum 25 days holiday per year.
• Local meal plan policy (Swile card).
• 50% transportation paid (Forfait Mobilité Durable).
• Free unlimited carpooling and bus rides.

Before you apply

• The posting asks candidates who do not meet 100% of the qualifications to explain in their application why they would still be a good fit.
• Hiring process: a 45-minute video call with Talent Acquisition, a 45-minute video call with the Lead Product Manager, a remote use case exercise followed by a 45-minute presentation to a panel, and a
• The hiring process lasts about 20 to 25 days on average, and offers usually come within 48 hours.

About the company

BlaBlaCar is a community-based travel app where drivers with empty seats share rides with passengers going the same way. The BlaBlaCar Group also includes Obilet, a bus ticketing platform in Turkey.