Staff Product Designer

The role

Lead product design strategy and execution for complex initiatives that span multiple teams, product surfaces or customer workflows. Work with Product, Engineering, Data, Research and Design leadership, and mentor senior and lead designers.

What you will do

• Lead design strategy and execution for complex initiatives that span multiple teams, product surfaces or customer workflows
• Translate customer needs, business goals, technical constraints, data signals and product strategy into clear experience direction
• Partner with product and engineering leaders to clarify problem spaces, sequence design work and align teams around high-quality outcomes
• Create prototypes, workflows, interaction models and high-fidelity designs that make complex product ideas tangible and testable
• Identify product experience gaps, design debt and cross-team inconsistencies, then turn them into practical improvements
• Shape AI-enabled workflows, intelligent interfaces and automation-heavy experiences that give customers clarity, control and confidence
• Strengthen shared patterns, design-system adoption, accessibility standards and implementation guidance across adjacent product areas
• Mentor senior and lead designers through critique, coaching, product judgment, storytelling and strong design rationale
• Collaborate effectively across US and India time zones in a 100% remote environment

Required qualifications

• 8+ years of relevant product design experience, leading complex, ambiguous and high-impact initiatives across multiple teams or product areas
• An exceptional portfolio that demonstrates staff-level craft, product judgment, customer empathy, systems thinking, measurable impact and shipped product quality
• Experience shaping product direction beyond a single feature or team, with the ability to connect adjacent workflows into coherent customer experiences
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, content quality and implementation detail
• Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing
• Strong prototyping fluency, including the ability to use Figma, Framer, AI coding tools or lightweight front-end code to make complex ideas tangible
• Experience designing AI-powered, automation-heavy or intelligent product experiences where customers need transparency, control, trust and useful guidance
• Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
• Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders and other designers
• Excellent communication and facilitation skills, with the ability to align teams through customer insight, business rationale, data, prototypes and craft
• A collaborative, low-ego leadership style with a track record of mentoring designers, improving critique and raising standards
• Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration

Nice to have

• Experience with SaaS, B2B, platform, workflow-heavy, AI-enabled or similarly sophisticated product experiences

Before you apply

• Applications without a portfolio will not be considered

About the company

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. It has over 1,500 team members across 15+ countries, working in a global, remote-first environment.