Lead Product Data Analyst - AI Products

The role

You will be the analytics owner and measurement lead for HighLevel's AI products, including Voice AI, Conversation AI, AI Employee and Ask AI. You will define feature-level KPIs, own adoption and quality analysis, and design and read experiments with the Experimentation & Causal Inference lead.

What you will do

• Own instrumentation coverage for the AI pillar, defining the events and properties each AI surface must emit
• Define feature-level KPIs and success metrics for Voice AI, Conversation AI, AI Employee and Ask AI
• Partner with the Experimentation & Causal Inference lead to design and read AI experiments, including for non-deterministic systems
• Separate real signal from instrumentation gaps, novelty effects and data maturity in every read
• Set measurement direction and standards for the AI analytics domain and mentor analysts as the team grows
• Translate findings into clear recommendations for AI PMs and influence the roadmap without owning it
• Flag data gaps to Analytics Engineering and help shape the event taxonomy
• Use AI tooling such as Claude to move faster on exploration, documentation and analysis

Required qualifications

• 7+ years in product analytics, data science or applied statistics, with hands-on ownership of a product area's metrics end to end
• Strong instrumentation instinct, including defining event tracking or taxonomy and driving it into a product roadmap
• Ability to define success metrics for a product from a standing start and get stakeholders to adopt them
• Fluency partnering on experiments (A/B design, guardrails) and interpreting results honestly
• Strong SQL and working proficiency in Python; comfort in a Snowflake + dbt environment
• Comfort working amid imperfect, in-progress data
• Cross-functional influence without direct authority in a fast-moving environment

Nice to have

• Experience measuring AI/ML or LLM-based product features, including non-deterministic systems
• B2B SaaS, CRM or product-led growth background
• Experience with conversational, voice or agent/assistant products
• Familiarity with Statsig or a comparable experimentation platform
• Exposure to AI-assisted analytics workflows

Before you apply

• The company is an Equal Opportunity Employer and invites voluntary demographic information; refusal does not affect application status

About the company

HighLevel is an AI-powered business operating system serving SMBs, agencies and entrepreneurs in 150+ countries, with over 2,000 team members across 10+ countries. It operates as a global, remote-first organization.