Sr. Engineering Manager - Commerce

The role

You will lead the team that builds and runs HighLevel's Payments Platform, which covers checkout, subscriptions, payment orchestration, invoicing and financial reconciliation at scale. This is a hands-on technical leadership role that includes growing the engineering team and driving the platform roadmap with Product, Finance, Compliance and other teams.

What you will do

• Lead, hire, coach and grow a team of backend engineers
• Own execution and predictable delivery of the Payments Platform roadmap
• Lead the team responsible for highly available payment infrastructure
• Set reliability strategy with SLOs, error budgets, incident management and disaster recovery
• Partner with Staff and Principal Engineers on platform architecture and technical direction
• Set engineering standards for API design, code quality, testing, CI/CD and documentation
• Communicate tradeoffs, timelines and risks to executive stakeholders
• Coordinate cross-team dependencies and manage competing priorities

Required qualifications

• 12+ years building scalable backend distributed systems, including 5+ years with Go
• 5+ years managing software engineering teams delivering large-scale backend platforms
• Experience leading teams responsible for business-critical distributed systems with high availability
• Experience partnering with Product Managers and cross-functional stakeholders on roadmaps
• Strong track record of hiring, coaching, mentoring and growing engineers
• Deep understanding of distributed systems, including event-driven architectures, messaging, consistency models, idempotency and concurrency control
• Experience with Kubernetes/GKE, GCP services (Pub/Sub, Redis, MongoDB/Firestore, ClickHouse), CI/CD and cloud-native infrastructure
• Strong understanding of API lifecycle management, including protobuf, ConnectRPC/gRPC, versioning and contract testing
• Experience driving operational excellence through SLIs/SLOs, observability, incident management, disaster recovery and capacity planning
• Familiarity with security and compliance practices, including PCI, secrets management, data governance and privacy controls
• Excellent communication skills, including presenting to senior stakeholders and executives

Before you apply

• The posting is an Equal Opportunity Employer statement and includes a voluntary demographic information request that does not affect application status

About the company

HighLevel is an AI-powered business operating system serving more than 1 million businesses in 150+ countries. It has over 2,000 team members across 10+ countries and operates as a global, remote-first organization.