Sr. Enablement Partner

The role

You will build and run training, onboarding programs, playbooks and certifications for the Customer Retention and Account Management teams. You will analyze call recordings and CRM data to find skill gaps, and partner with frontline managers to improve customer retention, winback and account expansion.

What you will do

• Manage enablement initiatives from needs analysis through design, rollout and evaluation.
• Design, deliver and improve onboarding programs, learning paths and certifications.
• Run ongoing training on discovery, consultative selling, objection handling, negotiation, retention, winback and expansion.
• Create and maintain playbooks, talk tracks, SOPs and coaching resources.
• Analyze call recordings, CRM data and performance trends to diagnose execution gaps.
• Partner with frontline managers to reinforce coaching and trained behaviors.
• Build practical assessments, role-plays and coaching activities.
• Work with Product, Product Marketing and Revenue Operations on launches and tool adoption.
• Measure enablement effectiveness using retention, winback and expansion outcomes.
• Use AI-powered tools to develop content, practice scenarios and coaching.

Required qualifications

• Experience designing and delivering sales enablement, customer success or professional training programs, preferably in SaaS or high-growth environments.
• Experience using AI-powered tools for content development, learning design or coaching, and evaluating their outputs.
• Strong understanding of customer retention, account management, consultative selling and revenue expansion.
• Experience creating onboarding programs, learning paths, playbooks and coaching resources.
• Strong facilitation, coaching, presentation and written communication skills.
• Ability to analyze performance data, identify skill gaps and turn findings into training solutions.
• Experience partnering with frontline managers and cross-functional stakeholders.
• Proficiency with CRM platforms, learning management systems and sales enablement tools.
• Ability to manage projects independently and adapt to changing priorities.
• Bachelor's degree in Business, Education, Communications or a related field with typically 5+ years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated experience developing and delivering training, coaching or enablement programs.

Nice to have

• Certifications in instructional design, adult learning or sales methodologies.

Before you apply

• The posting describes the role as a craft and capability role, measured by ramp time, process adherence, call quality and product depth rather than by numbers carried.

About the company

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs tools to build, automate and scale. It has over 2,000 team members across 10+ countries and supports more than 1 million businesses.