Lead Product Designer

The role

You will lead design strategy and execution for one or more product areas on the HighLevel platform. You will work with product and engineering leaders, researchers and other designers to define experiences and raise design quality across teams.

What you will do

• Lead design strategy and execution for one or more product areas
• Partner with product and engineering leaders, researchers, data partners and designers to define product vision and prioritize opportunities
• Use qualitative and quantitative insight to influence priorities and clarify tradeoffs
• Lead complex discovery and design work through ambiguity
• Design and refine creation, transaction, automation, review, publishing and configuration workflows, including edge cases and failure states
• Drive quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design-system alignment
• Mentor designers, improve critique, strengthen shared patterns and make design standards easier to adopt
• Define and socialize measures of design quality and impact
• Collaborate effectively across US and India time zones in a 100% remote environment

Required qualifications

• 7+ years of relevant product design experience, including sustained leadership, mentorship or design direction across complex digital product work
• An exceptionally strong portfolio demonstrating product judgment, systems thinking, customer empathy, high-quality execution, measurable product impact and leadership
• Proven experience leading product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content design and usability testing
• Exceptional visual and interaction design craft, including hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
• Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
• Experience designing complex creation, commerce, communications, publishing or automation workflows where clarity, trust and error prevention matter
• Experience designing AI-driven or intelligent interfaces and collaborating with data, automation or platform teams
• Strong cross-functional leadership skills and ability to work with product managers, engineers, researchers, data partners, senior stakeholders and other designers
• Excellent communication and facilitation skills, including leading critiques and workshops
• Experience influencing design direction for high-impact product areas, systems or platforms

Nice to have

• Experience designing B2B SaaS, platform, CRM, workflow-heavy or SMB software experiences
• Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration

Before you apply

• A portfolio is required; applications without one will not be considered

About the company

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs infrastructure to build, automate and scale. The company has over 2,000 team members across 10+ countries and operates as a global, remote-first organization.