Sr Manager, Product Design (AI Workflows)

The role

Lead and manage a team of 8 to 12 product designers across the United States and India. Lead design work on AI-powered workflows that span the Product and Revenue lines, covering conversations, messaging, automation and intelligence.

What you will do

• Manage, coach and develop 8 to 12 product designers across US- and India-based teams.
• Lead design execution for AI-powered workflows spanning Product and Revenue lines.
• Connect customer needs, business goals, technical constraints and product strategy across AI workflow surfaces.
• Set expectations for quality, accountability, collaboration, communication and delivery.
• Keep designers focused on the highest-priority work and help them manage ambiguity.
• Partner with Product, Engineering, Data, design leadership and the Senior Director, Product Design on roadmaps and tradeoffs.
• Lead critiques, coaching conversations, quality reviews and launch-readiness discussions.
• Maintain workstream visibility through rituals, updates and timely risk escalation.
• Hire talent, onboard designers and create clear development plans.
• Use AI-powered tools to accelerate exploration, prototyping, synthesis and documentation without lowering the quality bar.

Required qualifications

• 9+ years of relevant product design, UX or product experience, including 3+ years managing product designers.
• Proven experience managing designers in complex B2B SaaS, platform, workflow-heavy or multi-product environments.
• An exceptionally strong portfolio showing product judgment, systems thinking, customer empathy and measurable impact, ideally including AI-powered experiences.
• Exceptional visual and interaction design judgment.
• Strong management skills with individual contributors.
• Excellent communication skills and the ability to give leadership a clear view of progress, risks and tradeoffs.
• Experience leading critique, coaching designers and giving direct feedback.
• Working knowledge of design systems, accessibility standards and reusable patterns.
• Strong product judgment and comfort balancing customer needs, business outcomes, technical constraints and speed.
• Comfort designing for AI-native experiences such as conversational interfaces, automation, agentic workflows or generative communication tools.
• Proven ability to hire, develop and performance manage designers.
• Experience managing distributed teams and working across time zones.

Nice to have

• Experience with India-based teams is highly valuable.
• Experience leading B2B SaaS, platform, CRM, marketing technology, workflow-heavy or SMB software experiences is highly valuable.
• Experience using AI-powered tools for exploration, prototyping, critique and synthesis is expected.

Before you apply

• The role reports to the Senior Director, Product Design.

About the company

HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs, used by more than 1 million businesses across 150+ countries. The company has over 2,000 team members across 10+ countries and operates as a global, remote-first organization.