Staff Product Manager – Agency Monetization & Wallet

The role

You will own the strategy and execution of HighLevel's Reselling, Rebilling and Wallet experiences for agencies and subaccounts. You will work on how agencies recover platform costs, apply markups, manage funds and track money movement across accounts.

What you will do

• Own the product strategy and roadmap for Reselling, Rebilling and Wallet.
• Identify customer problems and market opportunities to improve agency monetization and financial operations.
• Lead product initiatives from discovery through execution.
• Partner with Engineering and Design to build scalable, reliable and intuitive experiences.
• Collaborate with Finance, Revenue Operations, Customer Success and other Product teams on end-to-end monetization workflows.
• Define success metrics and continuously optimize product performance using data.
• Drive alignment across stakeholders and influence product direction across multiple teams.
• Mentor Product Managers and help raise the product management bar.

Required qualifications

• 8+ years of Product Management experience, including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
• Proven ability to design, ship and scale systems that handle large volumes of financial transactions and reconciliations.
• Deep understanding of the Stripe ecosystem, including Connected Accounts, Treasury, Payment Intents, Tax APIs and reconciliation workflows.
• Strong grasp of global payments, multi-currency management and FX settlement across US, EU, Canada, India and Australia.
• Experience implementing or integrating tax compliance systems for B2B and reseller transactions.
• Ability to work across finance, tax and engineering teams on accounting accuracy and regulatory alignment.
• Hands-on execution skills, including data validation, variance analysis and mapping product usage to revenue.
• Analytical mindset with experience using SQL, BI tools or financial data models.
• Strong stakeholder management and communication skills.

Nice to have

• Experience building or managing usage-based billing or embedded finance platforms.
• Familiarity with accounting systems such as NetSuite, Chargebee or QuickBooks.
• Understanding of reseller ecosystems, margin management and agency billing workflows.
• Experience with cross-border compliance and digital goods taxation (VAT, GST, HST).
• Exposure to financial ledger design, double-entry accounting or journal reconciliation automation.
• Technical fluency with APIs, data pipelines and internal payments tools.
• Background in high-scale SaaS or fintech environments.
• Experience operating in remote, global teams across functions and time zones.

Benefits

• Competitive well-being focus: the company says it prioritises team well-being.
• Well-funded and profitable company, as stated.
• Opportunity to learn the intricacies of scaling a B2B SaaS company.

Before you apply

• Equal Opportunity Employer; voluntary demographic information is requested and does not affect application status.

About the company

HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs across 150+ countries. It has over 2,000 team members in 10+ countries and operates as a global, remote-first organization.