Self-Serve Apprentice

The role

You will engage self-serve users to drive trial activation, adoption and conversion of the HighLevel platform. You will guide users through onboarding, product features and best practices, and answer their questions.

What you will do

• Engage self-serve users to drive trial activation, adoption and conversion.
• Respond promptly to inbound inquiries and in-app signals.
• Guide users through onboarding flows, product features and best practices.
• Align product capabilities to user goals and business objectives.
• Build rapport and trust with users to inspire trial completion and subscription.
• Communicate the HighLevel value proposition and address user questions and objections.
• Escalate to senior teammates when something is outside your training.
• Maintain accurate records of interactions, engagement metrics and feedback in CRM and analytics systems.
• Collaborate with Trial Experience, Marketing and Product teams to optimize trial flows and messaging.
• Execute engagement strategies such as email and in-app messaging.

Required qualifications

• Genuine interest in guiding users through product onboarding.
• Technical aptitude and ability to explain things clearly to non-technical people.
• Curiosity about CRM, marketing automation, social media, digital advertising, website building and SEO.
• Proficiency with Google Suite, Slack, Zoom and common social media platforms.
• Solid time management, organization, and verbal and written communication skills.
• Self-motivated to meet engagement, adoption and conversion targets.
• Ability to translate complex product concepts into simple steps.
• Strong critical thinking, active listening and problem-solving skills.
• Quick learner who adapts to changing product features.
• 0 to 1 years of professional experience, including internships or customer-facing work.

Nice to have

• Bachelor's degree or equivalent practical experience.
• Hands-on exposure to CRM platforms, communication tools and in-app engagement systems.

Benefits

• Structured training, shadowing and regular coaching from your manager and senior coordinators.
• Monthly stipend of 32,000.

Before you apply

• No prior SaaS or sales experience required; training is provided.
• This is an apprenticeship role, not a permanent position.

About the company

HighLevel is a SaaS platform that offers marketing and sales tools for businesses. The company runs a performance-based, high-accountability environment.