Sr. SDE - Ticketing (Fullstack)

India, Remote. Posted a month ago

The role

You will build and ship ticketing features for HighLevel's help desk module, across Go backend services and Vue.js frontend. You will own features from design to production on GCP at scale.

What you will do

Design, build and ship ticketing features across backend (Go) and frontend (Vue.js)
Build event-driven services and workers on Pub/Sub, Cloud Tasks and Redis, such as SLA timers, email ingestion, assignments and real-time updates
Own the reliability of your services: dashboards, alerts, on-call debugging and fixing performance problems
Design data models and APIs that hold up at multi-tenant scale, and review designs and code across the team
Mentor engineers and work with Product, QA and partner teams (Email, IAM, Platform) to ship on time

Required qualifications

5+ years of software engineering experience, with strong production experience in Golang
Solid frontend experience with Vue.js (Vue 3, Composition API, TypeScript)
Redis, used in depth: caching, pub/sub fan-out, locks, rate limiting and data-structure design
Experience with GCP: GKE/Kubernetes, Pub/Sub, Firestore or other NoSQL, Cloud Storage
Strong distributed-systems fundamentals: idempotency, retries, queues, concurrency and consistency trade-offs
Track record of owning features from design to production and debugging live issues
Strong ownership, clear written communication, pragmatic engineering judgment, and a habit of measuring before optimizing

Nice to have

Monitoring and observability: Grafana, Prometheus, OpenTelemetry tracing, log tools such as HyperDX, ClickHouse or ELK
Help desk, CRM or email domain knowledge (Gmail/Outlook APIs, threading, SLA engines)
Istio or service mesh, Helm, CI/CD (Jenkins)
Real-time UIs (SSE, WebSockets, Firestore listeners)
Elasticsearch or another search engine

Before you apply

The company is an Equal Opportunity Employer and invites voluntary demographic information; declining does not affect application status

About the company

HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs, with over 2,000 team members across 10+ countries. It operates as a global, remote-first organization.