Lead SDET - AI

The role

You will lead quality assurance for AI products. You will define the QA strategy, design automation frameworks, and test AI systems for RAG, hallucination, drift and bias.

What you will do

• Define overall QA strategy and architect large-scale, reusable, cross-platform automation frameworks
• Drive organization-wide quality initiatives and own the quality charter for the AI vertical
• Design scalable test approaches for RAG, hallucination, drift, and bias
• Own decisions on test strategy, tools, frameworks, and AI testing methodologies
• Coach and upskill the entire team, set best practices, and build talent pipeline
• Influence cross-functional teams, participate in architecture discussions, and align testing with business strategy
• Responsible for end-to-end quality strategy at the product/vertical level
• Shape AI quality roadmap, reduce organization-wide risk, and improve scalability and reliability

Required qualifications

• 7+ years of overall experience in QA/SDET roles
• Deep expertise in AI tools and model testing
• Proven experience architecting large-scale, reusable, cross-platform automation frameworks
• Strong leadership skills to coach and upskill a team, set best practices, and build a talent pipeline
• Ability to influence cross-functional teams and participate in architecture discussions
• Strong problem-solving skills with ability to own decisions on test strategy, tools, frameworks, and AI testing methodologies

Nice to have

• Experience with CI/CD pipelines and cloud platforms (AWS/GCP/Azure)
• Familiarity with MLOps pipelines and monitoring AI systems
• Exposure to performance and scalability testing of AI workloads

Before you apply

• The company is an Equal Opportunity Employer and invites voluntary demographic information; declining does not affect application status

About the company

HighLevel is an AI-powered business operating system serving over 1 million businesses in 150+ countries. The company has more than 2,000 team members across 10+ countries and operates as a global, remote-first organization.