Gohighlevel
Customer Support Apprentice
India, Remote. Posted 20 days ago
The role
You will handle customer questions through chat, email, Zoom and calls, and troubleshoot common product and configuration issues. You will work alongside experienced support staff on a 12-month apprenticeship in customer support.
What you will do
- Handle customer queries through chat, email, Zoom and calls.
- Troubleshoot and resolve common product and configuration issues.
- Escalate complex technical issues with clear documentation.
- Deliver excellent customer experiences through professional and empathetic communication.
- Learn HighLevel's products, tools and support processes through hands-on training.
- Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
- Use AI tools to improve support efficiency and customer experience.
Required qualifications
- Recent graduate or person looking to start a career in technical customer support.
- Strong English communication skills, written and verbal.
- Basic technical aptitude and interest in SaaS products and technology.
- Good problem-solving skills and a customer-first mindset.
- Ability to handle challenging customer situations with patience and empathy.
- Willingness to learn new tools, processes and technologies quickly.
- Strong attention to detail and ability to work collaboratively in a remote environment.
Nice to have
- Familiarity with ticketing tools such as Freshdesk, Zendesk or Zoho.
Benefits
- Mentorship from experienced customer support professionals and team leads throughout the programme.
- Hands-on product training and technical troubleshooting experience.
- Potential conversion to a full-time role based on performance and business requirements.
Before you apply
- The role is an apprenticeship under India's Apprentices Act, 1961 and the related NAPS guidelines.
About the company
HighLevel is an AI-powered business operating system serving more than 1 million businesses across 150+ countries. It has over 2,000 team members across 10+ countries and operates as a remote-first organisation.