Senior SDET Manager

The role

You will own the quality engineering strategy and operating model for Commerce & Payments. You will set quality gates and release criteria, lead AI adoption for quality engineering, and mentor SDET Managers and Leads.

What you will do

• Own the end-to-end quality engineering vision, strategy and roadmap across multiple product lines in Commerce & Payments
• Establish quality gates, release readiness criteria and CI/CD integration into quality
• Drive a shift-left, shift-right quality culture using design reviews and production observability
• Conduct architectural reviews to surface scalability, reliability and performance risks
• Evaluate and select tooling and frameworks that scale automation across teams
• Lead the organization's AI adoption strategy for quality engineering
• Partner with Engineering, Product, DevOps and Security leadership to align quality goals with release objectives
• Provide quality updates, metrics and recommendations to executive leadership
• Define, set up and monitor key quality and productivity metrics (KPIs/OKRs)
• Lead succession planning and mentor SDET Managers and Leads

Required qualifications

• 10+ years in software testing or quality engineering
• 5+ years of senior engineering leadership experience leading teams across complex products
• Demonstrated ability to own quality strategy and reliability outcomes across multiple teams
• Deep expertise in test automation frameworks (Selenium, Playwright, RestAssured, etc.)
• Proficiency in Java, Python or JavaScript/TypeScript
• Strong understanding of CI/CD pipelines (Jenkins, GitHub Actions, Harness CI/CD)
• Understanding of containerization (Docker/Kubernetes) and cloud platforms (AWS/Azure/GCP)
• Hands-on experience building AI/ML-based testing tools that measurably improve coverage and productivity
• Solid grounding in performance, security and other non-functional quality testing
• Experience architecting test strategies for microservices, distributed systems and mobile platforms

Nice to have

• Prior experience testing high-transaction SaaS platforms (CRM, Payments, Automation, Email, Fintech or similar)
• Experience building and testing AI products using Agentic AI, including evaluation frameworks

Before you apply

• Voluntary demographic information is requested for EEO compliance and does not affect application status

About the company

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. It operates as a global, remote-first organization with over 2,000 team members across 10+ countries.