Sr. Affiliate Payment Ops Specialist

The role

You will own the full payment process for affiliate commissions and contractual payments, from signed agreement through payout. You will be the main contact for affiliates on commission and endorsement contract questions, and you will build the documented process the team runs on.

What you will do

• Own the full payment lifecycle from signed agreement through payout for commissions and contractual payments
• Serve as the primary contact for affiliates on commission and endorsement contract matters
• Partner with Affiliate Managers to verify deliverable completion before each cycle
• Provide final sign-off on payment accuracy with Revenue Operations
• Own payout disputes, clawbacks, refunds, chargebacks, duplicate accounts and self-referrals
• Apply affiliate program policies and agreement terms to payment decisions
• Write SOPs, the exception policy and the calculation methodology
• Automate manual payment work over time
• Work with Affiliate, Revenue Operations, Finance and Legal to keep one source of truth
• Drive continuous improvement of the overall payment process

Required qualifications

• 5+ years of related experience in commissions, partner or affiliate payouts, revenue operations, billing or finance operations
• Experience running a commission cycle end to end
• Advanced proficiency in Excel or Google Sheets
• Hands-on experience with payment or vendor management platforms such as RAMP, Bill.com, Tipalti or similar
• Comfort with customer-facing conversations about money, delays, prorations and clawbacks
• Ability to explain complicated finance situations in plain language
• Strong analytical judgment and root-cause analysis
• Strong written and verbal communication skills
• High integrity with confidential financial information

Nice to have

• Affiliate or partner program experience, particularly in SaaS
• Familiarity with affiliate tracking platforms such as FirstPromoter
• Exposure to FTC endorsement rules or partner program compliance
• Experience supporting internal or external audits on a payment or commission cycle

About the company

HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs, supporting businesses across 150+ countries. It has over 2,000 team members across 10+ countries and operates as a global, remote-first organization.