Engineering Manager II - Platform Backend

The role

Lead the engineering team for Platform Services, which builds the shared infrastructure, internal tooling and core services used by other product teams. Stay hands-on with architecture, code and systems while owning team delivery, cost and platform reliability.

What you will do

• Own and evolve distributed systems architecture for platform services at enterprise scale.
• Drive cloud cost optimization without losing reliability or performance.
• Own roadmap planning, estimation and predictable delivery for the platform team.
• Establish observability and incident management; lead blameless postmortems.
• Use metrics and data to prioritize work and report on platform health, cost and team performance.
• Hire, mentor and grow engineers; set technical standards.
• Partner with product engineering, SRE/infra, security and leadership.
• Represent platform priorities, risks and progress to engineering leadership and stakeholders.

Required qualifications

• 10+ years of overall software engineering experience, including at least 2+ years in a Software Development Manager (or equivalent) role.
• Expert-level proficiency in Go, Python or Node.js.
• Prior experience managing a platform team, or 3+ years as an individual contributor on platform teams at enterprise scale.
• Strong hands-on orientation; not in a purely managerial role for the last 1+ year.
• Deep practical experience with GCP and/or AWS service management: provisioning, scaling, IAM, networking and cost governance.
• Demonstrated track record of cost optimization in an enterprise cloud environment with measurable results.
• Strong understanding of distributed systems: consistency, availability, fault tolerance, scaling patterns.
• Strong observability fundamentals with tools such as Prometheus, Grafana, ELK/OpenSearch or equivalent.
• Data-driven approach to decisions, prioritization and performance reporting.
• Proven experience in roadmap planning, estimation and delivering complex initiatives on time.
• Strong people management skills: hiring, mentoring, performance management.
• Excellent verbal and written communication skills.

Nice to have

• Experience building or integrating agent-driven systems.

Before you apply

• Candidates in a purely managerial (non-hands-on) role for the last 1+ year will not be considered.

About the company

HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs, with over 2,000 team members across 10+ countries. The company operates as a global, remote-first organization.