Site Manager, Newton Highlands, #139

The role

You will lead a local team of Shift Leaders and Field Operations Associates who run the facility's operations. You will also oversee a team of independent Driver Partners. The role is accountable for the site's performance, safety, and customer experience.

What you will do

• Plan, direct, and be accountable for all facility operations, including deliveries, inventory, equipment, and systems
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
• Train and coach associates to work safely and follow standard work and processes
• Drive the site's financial performance by achieving budgeted productivity, labor, and other expenses
• Ensure compliance with Gopuff and legal policies, procedures, and regulations by analyzing and interpreting reports
• Implement and monitor safety and HR compliance, asset protection, safety controls, and quality assurance reviews
• Develop and implement action plans to improve performance and execute Company programs
• Direct the management team in ensuring confidentiality of information, documentation, and assigned records
• Create and implement plans to improve the facility's safety, culture, and financial performance

Required qualifications

• 6+ years of experience in a fast-paced environment and leading a blended workforce of W2 and 1099 employees
• Retail, grocery, military, restaurant, or equivalent experience
• Strong written and verbal communication skills
• Strong skills in conflict resolution
• Strong skills in team development and engagement
• Proficiency in computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record as a change agent improving processes and efficiencies
• Ability to work fluid schedules and be available during peak hours (5pm - 3am)
• Ability to stand, bend, reach, and walk during shifts
• Ability to lift up to 49 pounds

Nice to have

• Bachelor's degree

Benefits

• Medical, dental, and vision insurance (for full-time employees)
• 401(k) retirement savings plan
• 25% employee discount and FAM Membership
• Vacation and sick time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Before you apply

• Schedule includes weekends and/or holidays as needed by the business

About the company

Gopuff delivers customers' everyday wants and needs in just minutes. The company is an equal opportunity employer.