Process Lead, Brooklyn, #892

The role

You will lead the day-to-day work of the Pack and Receive and Kitchen teams during your shift, coaching associates to get each order right. You will also help keep facility operations and deliveries on track.

What you will do

• Pack orders and receive inbound inventory during low-volume or minimum-staffed periods
• Lead and direct all associate activities during the shift
• Support the team when shift coverage has gaps, including moving product with carts, pallet jacks and dollies
• Escalate site issues in real time to Site Leadership, Regional Leadership and Live Monitoring
• Ensure open and close checklists are completed for the OA team
• Oversee facility operations and delivery processes for your shift
• Develop and train new associates
• Manage driver routing and dispatching when needed
• Run shelf moves and damage and expiry audits
• Troubleshoot and find root causes of defects within the shift

Required qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent
• Ability to work fluid schedules, including peak hours and weekends
• Team-oriented mentality
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds
• Work in freezer locations periodically during shifts
• Handle products that may contain tobacco, nicotine and/or alcohol

Nice to have

• 1+ years of experience improving processes and efficiencies
• ServeSafe Certification
• Professional fluency in Spanish

Before you apply

• Must be available for peak hours (5pm to 3am) and to support the facility on weekends and holidays
• Must have 2 years of internal Gopuff experience

About the company

Gopuff delivers everyday essentials to customers day and night. The company is an equal opportunity employer.