Process Lead, Philadelphia, #1463

The role

You will lead the Pack and Receive and Kitchen teams during your shift, directing associates and making sure orders are accurate and delivered fast. You will coach the team to focus on the customer experience for each order.

What you will do

• Lead and direct all associate activities during your shift
• Pack orders and receive inbound inventory during low-volume periods
• Complete ICQA during low-volume periods
• Support the team when shift coverage has gaps, including moving product with carts, pallet jacks and dollies
• Escalate site issues in real time to Site Leadership, Regional Leadership and Live Monitoring
• Ensure open and close checklists are completed
• Oversee facility operations and delivery processes for your shift
• Develop and train new associates
• Manage driver routing and dispatching when needed
• Lead site projects such as audits, onboarding and food safety checks

Required qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent
• Ability to work fluid schedules, including peak hours 5pm to 3am and weekends
• Team-oriented mentality
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Nice to have

• 1+ years of experience improving processes and efficiencies
• ServeSafe Certification
• Professional fluency in Spanish

Before you apply

• Some products handled may contain tobacco, nicotine or alcohol
• Work in freezer locations periodically during shifts

About the company

Gopuff delivers everyday essentials day and night. The company is an equal opportunity employer.