Site Leader

The role

You will lead a Gopuff Micro Fulfilment Centre (MFC) and deliver customer order fulfilment. You will recruit, train and manage a team of operations supervisors and associates, and hold full P&L responsibility for the centre.

What you will do

• Recruit, train and manage a team of operations supervisors and associates
• Foster a positive and collaborative work environment
• Ensure accurate stock levels and oversee inventory control and replenishment processes
• Monitor and optimise order accuracy and timeliness within the MFC
• Uphold high standards of customer service and address customer inquiries, concerns and escalations
• Hold full P&L responsibility for the MFC's financial performance and resource allocation
• Adhere to company policies, safety protocols and regulatory requirements
• Conduct regular safety inspections and promote a safe working environment
• Track and analyse KPIs for order fulfilment, inventory and team productivity
• Develop and execute action plans to meet or exceed performance targets

Required qualifications

• 3+ years of managerial experience in retail, hospitality, warehousing or logistics
• Proven ability to work in a fast-paced, dynamic environment
• Strong organisational and time management skills
• Strong process focus with experience in operational excellence and delivering on compliance
• Proficiency in data analytics and tools for continuous operational improvements
• Willing to travel as necessary to fulfil day-to-day duties
• Able to work weekends and late nights

Benefits

• Competitive salary
• Performance-based incentives
• Company RSUs (Restricted Stock Units)
• Health, dental and vision medical insurance
• Gopuff employee rewards, including brand partnership deals
• Opportunities for career advancement in a fast-paced startup environment

About the company

Gopuff operates at the intersection of technology, retailing and last-mile fulfilment in grocery delivery. It is an equal opportunity employer.