Process Lead, Philadelphia, #30

The role

You will lead the Pack and Receive and Kitchen teams during your shift, directing associate work and making sure orders are accurate and delivered quickly. You will coach and motivate the team with a focus on the customer experience.

What you will do

• Pack orders and receive inbound inventory during low volume or minimally staffed periods
• Complete ICQA during low volume or minimally staffed periods
• Support associates when there are gaps in shift coverage, including moving product with carts, pallet jacks and dollies
• Direct all associate activities during the shift
• Escalate site issues in real time to Site Leadership, Regional Leadership and Live Monitoring
• Ensure open and close checklists are completed for the OA team
• Oversee facility operations and delivery processes for your shift
• Develop and train new associates within the site and kitchen
• Manually intervene in driver routing and dispatching
• Lead site projects, including audits, new hire onboarding and food safety and cleanliness audits

Required qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent
• 1+ years of experience improving processes and efficiencies
• Ability to work fluid schedules and be available during peak hours (5pm to 3am)
• Ability to support the facility on weekends and holidays as needed
• Team-oriented mentality
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds
• Stand, push, pull, squat, bend, reach and walk during shifts
• Handle products that may contain tobacco, nicotine and/or alcohol
• Work in freezer locations periodically during shifts

Nice to have

• ServeSafe Certification
• Professional fluency in Spanish

Before you apply

• Must be available during peak hours (5pm to 3am) and to support the facility on weekends and holidays
• Must be able to lift up to 49 pounds

About the company

Gopuff delivers everyday essentials to customers day and night. The company is an equal employment opportunity employer.