Process Lead, Hioaks, #255

The role

The Process Lead oversees facility operations and delivery processes for their shift. They lead the performance of Pack and Receive and Kitchen teams to ensure order accuracy and efficient delivery.

What you will do

• Oversee execution of all facility operations and delivery processes for your shift
• Direct all associate activities during the shift
• Develop and train new associates within site and kitchen
• Manage performance of the Pack and Receive team and driver-partners
• Pack orders and receive inbound inventory during low vol / min staffed periods
• Complete ICQA in low vol / min staffed periods
• Support the associate team in path using carts, pallet jacks, dollies and other equipment
• Escalate site issues to Site Leadership, Regional Leadership, and Live Monitoring
• Ensure completion of close/open checklists for OA team
• Perform manual intervention of driver routing and dispatching

Required qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
• 1+ years of experience in improving processes and efficiencies
• Ability to work with fluid schedules
• Availability during peak hours of operation (5pm - 3am)
• Availability to support facility on weekends and/or holidays
• Team-oriented mentality
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts

Nice to have

• ServeSafe Certification
• Professional fluency in Spanish

About the company

Gopuff delivers everyday essentials to customers. They are assembling a team to reshape the world of retail.