Site Manager, Norfolk, #59

The role

You will lead a local team of Shift Leaders and Field Operations Associates who run the facility's operations. You will also oversee a team of independent Driver Partners. The success of the territory depends on your ability to execute and lead the team to deliver a perfect experience for customers.

What you will do

• Plan, direct and be accountable for all facility operations, including deliveries, inventory, equipment and systems
• Drive improvements to key performance indicators such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate and Cost Per Order
• Train and coach associates to work safely while following standard work and processes
• Ensure budgeted productivity, labor and other expenses are achieved to drive the site's financial performance
• Ensure compliance with Gopuff and legal policies, procedures and regulations for the warehouse
• Implement and monitor safety and HR compliance, asset protection, safety controls and quality assurance reviews
• Develop and implement action plans to improve performance and direct the management team on Company programs
• Create and implement plans to improve the safety, culture and financial performance of the facility

Required qualifications

• 3+ years of experience in a fast-paced environment and leading a blended workforce of W2 and 1099 employees
• Retail, grocery, military, restaurant or equivalent experience
• Strong written and verbal communication skills
• Strong skills in conflict resolution
• Strong skills in team development and engagement
• Proficiency in computer usage, email and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent who improves processes and efficiencies
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Nice to have

• Bachelor's degree
• Professional fluency in Spanish

Before you apply

• Must be available during peak hours (5pm - 3am) and to support the facility on weekends and/or holidays

About the company

Gopuff delivers everyday wants and needs in just minutes. The company is an equal employment opportunity employer.