Site Manager, West Chester, #89

The role

You will lead a local team of Shift Leaders and Field Operations Associates who run the facility's operations, along with independent Driver Partners. You will plan and direct deliveries, inventory, equipment and systems, and be accountable for the site's performance.

What you will do

• Plan, direct and be accountable for all facility operations, including deliveries, inventory, equipment and systems
• Drive improvements to KPIs such as order picking time, order dwell time, drive time, order defect rate and cost per order
• Train and coach associates to work safely and follow standard work and processes
• Drive the site's financial performance by meeting budgeted productivity, labor and other expenses
• Ensure compliance with Gopuff and legal policies, procedures and regulations by analyzing and interpreting reports
• Implement and monitor safety and HR compliance, asset protection, safety controls and quality assurance reviews
• Develop and implement action plans to improve performance and execute Company programs
• Direct the management team in keeping information, documentation and assigned records confidential
• Create and implement plans to improve the safety, culture and financial performance of the facility

Required qualifications

• 3+ years of experience in a fast-paced environment and leading a blended workforce of W2 and 1099 employees
• Retail, grocery, military, restaurant or equivalent experience
• Strong written and verbal communication skills
• Strong conflict resolution skills
• Strong team development and engagement skills
• Proficiency in computer usage, email and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent who improves processes and efficiencies
• Ability to work fluid schedules and be available during peak hours (5pm - 3am) and weekends/holidays as needed
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Nice to have

• Bachelor's degree
• Professional fluency in Spanish

About the company

Gopuff delivers everyday wants and needs in just minutes. It is an equal employment opportunity employer that encourages qualified individuals of all backgrounds to apply.