Process Lead - Fresh Grocery, Philadelphia, #1463

The role

You will lead the shift for Fresh Grocery Operations Associates at this Philadelphia site, covering receiving, picking, packing and truck loading. Your focus is freshness, food safety and on-time truck departures.

What you will do

• Direct all associate work across receiving, picking, packing and truck loading during your shift
• Assign labor across inbound and outbound to meet receiving windows and truck departure times
• Oversee receiving of fresh, refrigerated and frozen deliveries and resolve discrepancies with vendors
• Decide whether to accept or reject product that fails temperature, quality, damage or code-date checks
• Plan picking and packing so every route is ready before its truck leaves
• Verify load accuracy and coordinate with drivers and carriers on arrival and departure times
• Own food safety and sanitation on shift, including temperature logs
• Lead shrink reduction on fresh product and run damage and expiry audits
• Troubleshoot defects such as mispacks, temperature excursions, short loads and late departures
• Train new associates on fresh receiving, cold chain, pick/pack and loading standards

Required qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in grocery, retail, warehouse/distribution, military, restaurant or equivalent
• 1+ years of experience improving processes and efficiencies
• Comfortable working in cooler and freezer environments for long stretches
• Ability to work fluid schedules and be available during peak hours
• Team-oriented mentality
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Nice to have

• Experience with fresh or perishable product, cold chain or food handling
• ServSafe or food handler certification
• Forklift or powered pallet jack experience
• Professional fluency in Spanish

Before you apply

• Work in cooler and freezer environments for extended periods during shifts
• Physical demands include standing, pushing, pulling, squatting, bending, reaching, walking and lifting up to 49 pounds

About the company

Gopuff delivers everyday essentials, including a growing share of fresh produce, meat, dairy, deli and frozen items, in minutes. The company is an equal opportunity employer.