Site Leader I, Richmond Metro

The role

You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility's operations. You will also lead a team of independent Driver Partners. Success depends on running the site well and delivering a great experience to customers.

What you will do

• Plan, direct, and be accountable for all facility operations, including deliveries, inventory, equipment, and systems
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
• Drive the site's financial performance so budgeted productivity, labor, and other expenses are achieved
• Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse
• Implement and monitor HR compliance, asset protection, safety controls, and quality assurance reviews
• Develop and implement action plans to improve performance and direct the management team
• Teach and train site leadership in controlling expenses and labor against budget and sales volume
• Create and implement plans to improve the facility's financial performance

Required qualifications

• 6+ years of experience in a fast-paced environment and leading a workforce
• Retail, grocery, military, restaurant or equivalent experience
• Strong written and verbal communication skills
• Strong conflict resolution skills
• Strong team development and engagement skills
• Ability to lead in an ever-changing environment
• Proven track record as a change agent improving processes and efficiencies
• Ability to work fluid schedules and be available during peak hours (5pm - 3am) and on weekends and/or holidays
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Nice to have

• Bachelor's degree
• Professional fluency in Spanish

Benefits

• Medical, dental and vision insurance (for full-time employees)
• 401(k) retirement savings plan
• 25% employee discount and FAM membership
• Vacation and sick time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Before you apply

• Medical, dental and vision insurance applies to full-time employees only

About the company

Gopuff delivers customers' everyday wants and needs in just minutes. The company is an equal opportunity employer.