Site Manager, Iowa City, #75

The role

You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility's operations, including deliveries, inventory, equipment and systems. You will also lead a team of independent Driver Partners and be accountable for the site's performance and customer experience.

What you will do

• Plan, direct and be accountable for all facility operations, including deliveries, inventory, equipment and systems
• Drive improvements to KPIs such as order picking time, order dwell time, drive time, order defect rate and cost per order
• Train and coach associates to work safely and follow standard work and processes
• Ensure budgeted productivity, labor and other expenses are achieved
• Ensure compliance with Gopuff and legal policies, procedures and regulations by analyzing and interpreting reports
• Implement and monitor safety and HR compliance, asset protection, safety controls and quality assurance reviews
• Develop and implement action plans to improve performance and direct the management team
• Create and implement plans to improve the safety, culture and financial performance of the facility

Required qualifications

• 3+ years of experience in a fast-paced environment
• Experience leading a blended workforce of W2 and 1099 employees
• Retail, grocery, military, restaurant or equivalent experience
• Strong written and verbal communication skills
• Strong conflict resolution skills
• Strong team development and engagement skills
• Proficiency in computer usage, email and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record of improving processes and efficiencies
• Ability to work fluid schedules, including peak hours, weekends and holidays
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Nice to have

• Bachelor's degree
• Professional fluency in Spanish

Before you apply

• Pay varies by location and is based on a cost of labor index for U.S. locations

About the company

Gopuff delivers groceries, household items and snacks in minutes. The company is an equal opportunity employer.