Site Leader

The role

You will lead a Gopuff Micro Fulfilment Centre, delivering customer order fulfilment. You will manage a team of supervisors and associates and hold full P&L responsibility for the centre.

What you will do

• Recruit, train and manage a team of operations supervisors and associates
• Ensure accurate stock levels by overseeing inventory control and replenishment processes
• Monitor and optimise order accuracy and timeliness within the centre
• Handle all customer inquiries, concerns and escalations in a timely manner
• Hold full P&L responsibility for the centre's financial performance
• Adhere to company policies, safety protocols and regulatory requirements
• Conduct regular safety inspections
• Track and analyse KPIs for order fulfilment, inventory and team productivity
• Develop and execute action plans to meet or exceed performance targets

Required qualifications

• 3+ years of managerial experience in retail, hospitality, warehousing or logistics
• Proven ability to work in a fast-paced, dynamic environment with strong organisational and time management skills
• Strong process focus with experience in operational excellence and delivering on compliance
• Proficiency in using data analytics and tools for continuous operational improvements
• Willing to travel as necessary to fulfil day-to-day duties
• Able to work weekends and late nights

Benefits

• Competitive salary and performance-based incentives
• Company RSUs (Restricted Stock Units)
• Health, dental and vision medical insurance
• Gopuff employee rewards, including brand partnership deals
• Opportunities for career advancement in a fast-paced startup environment

About the company

Gopuff operates at the intersection of technology, retailing and last-mile fulfilment in grocery delivery. It is an equal opportunity employer committed to an inclusive workplace.